Ask Brien
How much do you rely on AI in your daily workflow, and how do you ensure it doesn't negatively impact your decisions and answers?
I use AI the way I use any tool — deliberately, and only where it actually helps. Research, organizing information, moving faster through a first draft. The judgment part stays mine.
That's not new for me. I spent years at Amazon and Microsoft, then ran my own consulting practice working with e-commerce brands on exactly this kind of thing — figuring out which technology actually improves how an organization runs, and which is just noise. That background matters here. The Clerk's office is going to keep facing decisions about what to automate, what to digitize, what to leave alone. I'd rather have someone in that seat who's spent a career sorting that out than someone learning it for the first time in office.
I'd bring the same standard to this office. There's real opportunity to use technology to make the Clerk's office move faster for the public — digital filing, plain-language resources, better public communication. But the judgment calls on people's cases stay human. Technology should make the job easier, not replace the accountability that comes with holding it.
— Brien Kennedy